Payment can be made by bank transfer or PAYPAL following order confirmation. Bespoke orders will normally require a deposit to cover materials with the balance payable on completion.
Delivery will be by Royal Mail Special Delivery unless stated otherwise and will normally be within 2 weeks of order. However bespoke orders may take a little longer.
Each handbag is individually handmade by Rosemary to a high standard of craftsmanship. In order to be sure you are happy with a colour or material choice it is always best to request a swatch prior to ordering.
For handbags made to order we can only accept returns if they are faulty, damaged or incorrect. In this case please return the handbag unused and in its original packaging within 7 days and we will refund you by paypal or bank transfer, or make a new one for you. Please obtain a certificate of posting as proof of postage as we cannot be responsible for parcels that fail to reach us. The 7 day limit for returns also applies to Ready Made handbags.
We are committed to protecting your privacy and will not disclose any of your details to third parties. We may occasionally email you with information about our services or special promotions, but if you would prefer not to be contacted please email us at firstname.lastname@example.org.